JQK8 Privacy Policy – Malaysia Member Personal Data Protection

To deliver a safe and high-quality service, jqk8 collects certain categories of information from our members. This information falls into two main types:

Information you provide directly:

• Full name as stated in your official identification document.
• Active email address and mobile phone number.
• Date of birth for age verification purposes.
• Current residential address.
• Bank account or e-wallet details for processing financial transactions.
• Copies of identification documents (MyKad or passport) for KYC processing.

Information collected automatically:

• Your device's IP address at the time of accessing the platform.
• Browser type and operating system in use.
• Platform usage data including pages visited and session duration.
• Device technical data such as screen resolution and system language.
• Cookie and related tracking technology information.

Jqk8 collects your personal data through various methods as you interact with our platform:

• Account Registration: When you first register, you provide basic information such as your name, email address, and phone number.
• KYC Verification: You submit identification documents when requested to complete the identity verification process.
• Financial Transactions: Details related to deposits and withdrawals are recorded each time you carry out a transaction.
• Platform Usage: Technical and usage data is collected automatically via cookies and similar tracking technologies as you browse the platform.
• Support Communications: When you contact our customer support team, the conversation may be recorded for quality and training purposes.
• Trusted Third Parties: In certain cases, we may receive data from third-party identity verification service providers that we engage.

Jqk8 uses the personal data collected solely for the following purposes. We will not use your data for any other purpose without informing you in advance:

• Account Management: Securely creating, maintaining, and processing your user account.
• Transaction Processing: Facilitating deposits, withdrawals, and all financial transactions related to your account.
• Identity Verification: Carrying out required KYC procedures to comply with anti-money laundering (AML) obligations.
• Platform Security: Detecting and preventing fraudulent activity, hacking, or unauthorised account use.
• Customer Support: Providing technical assistance and resolving complaints or enquiries you submit.
• Service Communications: Sending important account notifications such as transaction confirmations and security alerts.
• Platform Improvements: Analysing aggregated usage patterns to continuously improve jqk8's service quality.
• Legal Compliance: Meeting reporting obligations to relevant authorities as required by law.

Jqk8 does not sell your personal data to any third party. However, there are specific situations where we may need to share your information with trusted parties:

• Service Providers: Companies we engage to process payments, store data, or provide technical infrastructure are all bound by strict confidentiality agreements.
• Verification Partners: Third-party KYC service providers that help us verify member identities securely and reliably.
• Authorities: Law enforcement agencies or regulatory bodies when we are legally required to do so.
• Business Transfer: In the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of that transaction.

Protecting your personal data is jqk8's top priority. We continuously invest in cutting-edge security infrastructure to keep your data protected at all times:

• End-to-End Encryption: All communications between the platform and your device are encrypted using the latest TLS 1.3 protocol with 256-bit encryption.
• Layered Access Control: Only authorised personnel are granted access to member personal data, and every access is logged for audit purposes.
• Real-Time Threat Detection: Automated monitoring systems operate 24/7 to detect and respond to any security threats.
• Regular Security Testing: jqk8 conducts regular penetration testing and security audits with the assistance of independent security experts.
• Secure Data Backup: Data is backed up regularly to a secure, separate location to ensure service continuity.

That said, no security system is entirely perfect. You are also responsible for keeping your account login credentials safe. Never share your password with anyone.

Jqk8 does not retain your personal data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:

• Active Account Data: Retained for the duration that your account remains active and in use.
• Financial Transaction Data: Retained for a minimum of 7 years to meet anti-money laundering legal compliance requirements.
• KYC Documents: Retained for 5 years after account closure or as required by applicable law.
• Support Communication Logs: Retained for 2 years for reference and dispute resolution purposes.
• Technical & System Log Data: Retained for 90 days for security analysis and system improvement purposes.

Once the retention period expires, your data will be deleted or anonymised using secure, irreversible methods.

As a jqk8 member, you have the following rights regarding your personal data. jqk8 fully respects these rights and provides straightforward channels for you to exercise them:

Jqk8 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and maintain the security of your session. The following are the types of cookies we use:

• Essential Cookies: Required for the platform to function properly. It manages login sessions and basic security settings. Cannot be disabled.
• Preference Cookies: Saving your preferences such as language and display settings so you don't need to reconfigure them each time.
• Analytics Cookies: Helps us understand how users interact with the platform through aggregated, non-identifying data.
• Security Cookies: Detecting suspicious activity and protecting your account from unauthorised access.

Jqk8 takes the protection of children and underage individuals very seriously. Our platform is not intended for individuals under the age of 18 and we do not knowingly collect personal data from children.

If we discover that personal data has been collected from individuals under age without proper verification, we will take immediate action to delete that data and close the relevant account.

If you believe your child has registered an account on jqk8, please contact our support team immediately via 24/7 live chat so we can take prompt action.

Jqk8 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in operating practices, legal requirements, or improvements to our services.

In the event of significant changes, we will notify you via your registered email or a prominent notice within the platform before the changes take effect. We recommend that you review this page periodically.

The date of the most recent update is always displayed at the top of this document. Continued use of the jqk8 platform following any amendments constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns, or wish to exercise any of your privacy rights, the jqk8 Data Protection Officer team is ready to assist you.

You can reach us via:

• Live Chat 24/7: The fastest way to get an immediate response from our team.
• Email: [email protected] – for enquiries requiring documentation or written confirmation.

Jqk8 is committed to responding to all privacy-related enquiries within 72 hours business days. For more complex cases such as data access or deletion requests, we aim to resolve these within no more than 14 business days.